Shipping policy

Shipping Policy

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Thank you for shopping with AthSVi Alayam. This Shipping Policy outlines how we handle order processing, shipping, delivery timelines, and related matters.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on Sundays or public holidays.

In case of high order volume or unforeseen circumstances, processing times may be slightly delayed. Customers will be notified via email or phone if there is a significant delay.

2. Shipping Time

Estimated delivery timelines:

  • Within the same state: 2–4 business days

  • Within India: 3–7 business days

  • Remote or rural areas: 5–10 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, or other external factors.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Package weight

  • Shipping method selected

We may offer:

  • Free shipping on orders above ₹[Insert Amount]

  • Flat-rate shipping for selected regions or promotional campaigns

All applicable shipping charges will be clearly displayed before payment.

4. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation message

  • A tracking number

  • A tracking link

Customers can use this information to monitor delivery status in real time.

5. Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Courier service disruptions

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Incorrect or incomplete shipping address

AthSVi Alayam is not liable for delays caused by third-party courier services or events beyond our control.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

If:

  • The address is incorrect

  • The customer is unavailable at delivery

  • The package is returned to us

The customer may be required to pay re-shipping charges.

7. Damaged or Lost Packages

If your order arrives:

  • Damaged, or

  • Lost in transit

Please contact us within 48 hours of delivery with:

  • Order number

  • Photos of the package and product (if damaged)

We will investigate the issue and arrange:

  • Replacement, or

  • Refund (as applicable)

8. International Shipping (Optional)

Currently, we:

  • Do not offer international shipping

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Additional fees

These charges are the responsibility of the customer.

9. Contact Information

For shipping-related questions, please contact:

Email: info@athsvialayam.com
Business Name: AthSVi Alayam
Phone: +91 98117 8868

By placing an order with us, you agree to the terms outlined in this Shipping Policy.